Paid Customer Support Intern - AIDO HEALTH (Jakarta Utara)

Kickstart your career in customer service while making a meaningful impact in the healthcare industry with AIDO HEALTH. As a Paid Customer Support Intern in Jakarta Utara, you'll dive into hands-on experience in customer engagement, product education, and delivering exceptional service. This internship is your chance to learn from industry experts, gain practical skills, and contribute to a company that's revolutionizing healthcare.

In this role, you'll be the first point of contact for customers, ensuring their needs are met with prompt and professional responses. You'll assist in troubleshooting issues, provide product demonstrations, and gather valuable feedback to help improve our offerings. With AIDO HEALTH, you'll work in a dynamic environment where your contributions directly impact patient care and satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints, providing timely and accurate responses.
• Assist in troubleshooting technical issues related to our healthcare products.
• Conduct product demonstrations and educational sessions for customers.
• Gather and analyze customer feedback to identify areas for improvement.
• Collaborate with the support team to ensure high levels of customer satisfaction.
• Participate in team meetings and contribute to ongoing projects.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Maintain accurate records of all customer interactions.

🎓 Kualifikasi & Syarat

• Currently enrolled in a degree program related to customer service, business, or a similar field.
• Basic understanding of healthcare products and services.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using email and customer relationship management (CRM) software, such as Zendesk or Freshdesk.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Passionate about the healthcare industry and committed to delivering excellent customer service.

🛠️ Keahlian

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