Front Office Supervisor - Luxury Hospitality Leadership Role

Are you a passionate hospitality professional ready to take the next step in your career? GPnC Manpower Services is seeking a dynamic Front Office Supervisor to lead our high-performing team in Bali’s most prestigious locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your chance to make a significant impact in the luxury hospitality industry, where every guest experience is paramount. As a Front Office Supervisor at GPnC Manpower Services, you will oversee daily operations, ensuring seamless guest interactions and exceptional service standards. With a competitive salary of PHP 28,000 - 30,000 per month, this role offers not only financial rewards but also the opportunity to grow within a renowned hospitality brand.

In this role, you will be the backbone of our front office team, managing reservations, check-ins, and check-outs with precision and professionalism. You will train and mentor your team to uphold the highest standards of service, ensuring that every guest feels valued and well-cared for. With a focus on efficiency and guest satisfaction, you will leverage tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to streamline operations and enhance the guest experience.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front office operations, including reservations, check-ins, and check-outs.
• Manage and train front desk staff to maintain high service standards.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Utilize PMS and CRM software to streamline operations and enhance guest experiences.
• Ensure compliance with hotel policies and procedures.
• Monitor and report on key performance indicators (KPIs) to improve service quality.
• Coordinate with other departments to ensure seamless guest experiences.
• Lead team meetings and provide constructive feedback to enhance team performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in front office supervision or a similar role in the hospitality industry.
• Proven track record of managing front office operations and training staff.
• Strong communication and interpersonal skills to handle guest interactions effectively.
• Proficiency in English, both written and spoken.
• Familiarity with PMS and CRM software is a plus.
• Ability to work in a fast-paced, high-pressure environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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