Senior Specialist, Client Service (Global Clearing) - Remote from Bali

Bank of New York Mellon · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 80000 - 120000
Bank of New York Mellon is seeking a highly skilled and experienced Senior Specialist, Client Service (Global Clearing) to join our team. This role offers a unique opportunity to work remotely from Bali while contributing to our global clearing services. The ideal candidate will have a strong background in client service, excellent communication skills, and a passion for delivering exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

Provide exceptional client service and support to our global clients in the clearing services department.,Manage and resolve client inquiries, complaints, and issues related to clearing services.,Collaborate with cross-functional teams to ensure timely and accurate processing of clearing transactions.,Monitor and analyze client service metrics to identify areas for improvement and implement best practices.,Stay up-to-date with industry trends, regulations, and best practices in the clearing services sector.,Train and mentor junior staff members to ensure consistent delivery of high-quality client service.,Participate in continuous improvement initiatives to enhance client satisfaction and service quality.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Finance, or a related field.,Minimum of 5 years of experience in client service, customer support, or a related role in the financial services industry.,Strong understanding of global clearing services and related processes.,Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.,Proficient in English, both written and spoken.,Familiarity with financial regulations and compliance standards is a plus.,Experience with remote work and collaboration tools is a plus.

🛠️ Keahlian

Client service managementCustomer supportFinancial servicesGlobal clearing servicesCommunication skillsProblem-solvingTeamworkContinuous improvement
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