Senior Customer Relations Specialist - Action-Oriented Professional

Sinar Kharisma Padjajaran · 📍 Bogor, Jawa Barat · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 20000000
Sinar Kharisma Padjajaran is seeking a highly motivated and experienced Senior Customer Relations Specialist to join our team. In this role, you will be responsible for managing and improving customer relationships, ensuring customer satisfaction, and driving customer loyalty. This is an exciting opportunity to be part of a dynamic and growing company in the heart of Bogor.

📋 Tanggung Jawab Pekerjaan

Build and maintain strong relationships with existing customers to ensure their satisfaction and loyalty.,Identify and address customer needs and concerns promptly and effectively.,Develop and implement customer retention and loyalty programs.,Monitor customer feedback and use it to improve our products and services.,Collaborate with other departments to ensure a seamless customer experience.,Provide exceptional customer service and support to ensure customer satisfaction.,Conduct regular customer satisfaction surveys and analyze the results to identify areas for improvement.,Represent the company at customer events and conferences.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer relations, customer service, or a related field.,Proven track record of successfully managing and improving customer relationships.,Strong communication and interpersonal skills.,Excellent problem-solving and decision-making skills.,Proficiency in using customer relationship management (CRM) software.,Ability to work well under pressure and meet tight deadlines.,Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

Customer relationship managementCustomer serviceCustomer satisfactionCustomer loyaltyCRM softwareCommunicationProblem-solvingDecision-making
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